We always persevere in the "customer-centered, high quality service to customer satisfaction" as our business philosophy. This idea has already penetrated into the company's marketing, production, quality, engineering, research and development and other departments, "do our best to serve customers well” has become the common aspiration and conscious action of all our employees. Whenever, as long as we receive the orders from customers, we will respond them within the first time. If customers are not satisfied with our response, we can also arrange our employees to communicate directly with the customer until we get their satisfaction. Specifically, we have customer services including pre-sales and after-sales service.

Pre-sales Services:
1. To fully communicate with customers, identify customer needs;
2. To provide customers with samples and technical information;
3. To train customers through product-related expertise, and to guide the customers to use products in proper and safety ways;
4. To meet customer requirements, and to provide other related services, like packaging design, devolved testing, and technical exchanges, etc.

After-sales Service:
1. To understand the situation of product use for customers, timely to communicate and solve the problems for customers;
2. To understand customer continuous needs of products, to provide them with technical reserves;
3. Customer satisfaction survey;
4. Complaint handling: respond to customer complaints within 24 hours, to provide customers with "complaint report” within one week.

Remark: In order to provide better services to our customers, please provide the following details: product type, size, voltage, charging, discharge current, environmental temperature, and lifespan, etc.